Common

If you are experiencing problems playing videos after a recent Windows update, it appears that we first need to check whether a Windows update has been installed on your PC.

Please refer to the information below and check whether the issue you are experiencing applies to this case.

1. Search for “System” in the search box at the bottom left of Windows, then under System > Windows specifications > OS build (26***.9550), please check whether the OS build is “26200.9550.”

※ If the Windows OS build on your PC is “26200.9550,” this is a “Preview” OS build and is not an update version corresponding to the official Microsoft Windows release. Therefore, our product may not run properly.

If your PC has been updated to a Preview OS build, please update Windows to the official release version (Windows 11, version 26H2) through the Windows Update menu on your PC, and then try again.

[How to Update Windows to the Latest Version]

You can update your Windows OS to the latest version by downloading and running the Microsoft Windows Update Assistant from the link below.

Download Microsoft Windows 11 Installation Assistant (Click Here)