Common
FAQ
[Login] I’ve been using it without any issues, but suddenly it’s showing as the free version.
We apologize for any inconvenience caused.
An issue has been identified in some environments where the initial login attempt may not proceed smoothly, but access works normally after logging in again.
This appears to be a temporary issue. We kindly ask that you log out of the product and then try logging in once more.
※ In most cases, re-logging in will resolve the issue.
However, if the login failure continues to occur repeatedly, please capture a screenshot of the error screen and submit a 1:1 inquiry.