Common

[Lifetime License Refund Policy]
For GOM Lab software, refunds or cancellations are possible within 7 days of purchase only if the product has not been used.
※ Details regarding payment policies can also be found on the GOM Lab product license purchase page: https://www.gomlab.com/plans.

Please note that if the product has been used, registered on your PC, or if any credits granted after purchase have been used, cancellation or refund will not be possible.

[GOM Easy Pass Refund Policy]
For first-time users of GOM Easy Pass monthly or yearly auto-renewal subscriptions, a 10-day free cancellation period is provided.

• Cancellation is possible within 10 days of the first payment, and can be done directly via [My Page > Payment History/Management].

• For Naver MY BOX package products, direct cancellation is not available, so please contact customer support. If a provided MY BOX coupon has been used, cancellation is not possible.

• If payment was made via KOMOJU, Fastspring, or PayPal, direct cancellation is not available, so please contact customer support.

• The 10-day free cancellation for GOM Easy Pass is available once per account and only for the first subscription.

• For the second or subsequent payments, refunds or cancellations are possible only within 7 days and if the product has not been used, and only for the specific payment. Please note that free cancellation is not available for second or subsequent payments.