|[Windows] Do you have audio issues while playing any file?|
Here's how to troubleshoot audio problems with your GOM Player.
Completely uninstall GOM Player. After the uninstallation of GOM Player, reboot your computer.
Run the downloaded file and install the GOM Player.
[Step 2]: Install the FFDSHOW Codec.
You can fix your audio problem by installing the FFDSHOW codec.
[Step 3]: Send your playback info to Customer Service.
Run the GOM Player.
Play the video file with the problem.
Press Ctrl+F1 while the video is being played and a pop-up window with the playback info will appear.
Press the "Copy to Clipboard" button in the lower left corner. (The information will be copied to the clipboard)
Send us an email with the copied information.