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Home Support FAQ

Common

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A window that SmartScreen can’t be reached right now appears. What should I do?
The net framework 3.5 installation does not proceed and an error window appears. What should I do?
'Abnormal access' error message appears when a license key is registered.
A pop-up window which notifies that the Intel codec for AVC (H.264) encoding is not installed proper
License purchase and Refund policy
'DirectX cannot be activated.' notice window appears. What should I do?
How to check whether your PC operating system is 32bit or 64bit
E-mail error message when registering a license or coupon
My email address has changed and what should I do?
I have activated my license, but after I reinstalled OS, the program runs as the free version.
Can I use a license in multiple PCs?
I lost my License Key. How can I find it?
How do I register for a coupon?
How can I register my license?
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