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Home Support FAQ

Common

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A window that SmartScreen can’t be reached right now appears. What should I do?
The net framework 3.5 installation does not proceed and an error window appears. What should I do?
'Abnormal access' error message appears when a license key is registered.
A pop-up window which notifies that the Intel codec for AVC (H.264) encoding is not installed proper
License purchase and Refund policy
'DirectX cannot be activated.' notice window appears. What should I do?
How to check whether your PC operating system is 32bit or 64bit
E-mail error message when registering a license or coupon
My email address has changed and what should I do?
I have activated my license, but after I reinstalled OS, the program runs as the free version.
Can I use a license in multiple PCs?
I lost my License Key. How can I find it?
How do I register for a coupon?
How can I register my license?
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Product linking for non-members

Use conveniently by linking the product purchased as a non-member.
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Instructions after linking non-member products 곰믹스 프로 아이콘 Can be used after logging in to GOM Lab account
곰플레이어 플러스 아이콘 곰캠 아이콘 곰인코더 아이콘
Can be used after registering license with GOM Lab account

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GOM Mix GOM MixWEB
GOM Meme Maker GOM Meme Maker
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