|Once I start encoding a video, it's just completed and i can't even play the video.|
Possible causes of this problem are an incompatible source filter or encoding error.
A complete set of codecs installed on the computer may be incompatible with one of GOM Encoder filters. Please uninstall the codec pack.
If the problem persists, change the source filter settings in Configurations.
• For ASF (WMA, WMV), MPEG file formats
Try each option in [Configurations > Filter > Select source filter] for encoding.
• For MOV file format
Disable the option in [Configurations > Filter > Select source filter for MOV: Use Gretech Mp4 Source filter] and encode.
If the problem persists even after you've tried these settings,
please send the source file, encoding logs and other details to our customer service