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Solve your problem through customer service.

GOM Player

Do you have some audio issues while playing any file?

Dear Customer,
Thank you for using GOM Player.
Here's how to troubleshoot audio problems with your GOM Player.

If your GOM Player abruptly stops playing sound,
Try the following simple steps.

- Step 1: Reinstall the GOM Player.
- Step 2: Install the FFDSHOW Codec.
- Step 3: Send your playback info to Customer Service.

[Step 1]: Reinstall the GOM Player
Start troubleshooting by reinstalling your GOM Player.

Completely uninstall GOM Player. After the uninstallation of GOM Player, reboot your computer.

Click on the following link to download the latest version of GOM Player.
GOM Player Download
GOM Player Plus Download

Install the latest version of GOM Player.

[Step 2]: Install the FFDSHOW Codec.
You may fix your sound problem by installing FFDSHOW Codec.

Make sure to close out of GOM Player.

Download the codec from the link below and install it.
GOM Player user
GOM Player Plus user

Then open GOM Player and play the video file as usual..

[Step 3]: Send your playback info to Customer Service.
If the problem persists, please send us the playback information for the video file.

Run the GOM Player.

Play the video file with the problem.

Press Ctrl+F1 while the video is being played and a pop-up window with the playback info will appear.

Press the "Copy to Clipboard" button in the lower left corner. (The information will be copied to the clipboard)

Send us an email with the copied information.
- Email:
We will get back you as soon as possible.

Thank you for your inquiry and we will make sure to provide better customer service.
Thank you.