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When upgrade information does not match

When registering for an upgrade, the email address of the license key informationand the email address of the upgrade key information must match.


When purchasing upgraded products from the homepage, inquire the existing license purchase information and register it as upgrade information as the e-mail address used at the time of purchase.

That's why the email address you use to register your license and upgrade is always the same.



When upgrading from GOM Cam Basic

If Basic license is registered in the current GOM Cam,

You are only required to enter the upgrade key in the upgrade window of GOM Cam Pro.

At this time, the email address for the upgrade key you enter must be the same as the email address you used when registering your Basic license.



When upgrading from the Free version

If your current GOM Cam is a free version,

In the GOM Cam Pro upgrade window, you are prompted to enter your email address, license key, and upgrade key.

At this time, the e-mail address for the license key and the upgrade key are the same, so input the e-mail address.



Example usage

① Purchase Basic with email address

   -> License key: AAAA-BBBB-CCCC-DDDD


② Purchase upgrade product by email address

   -> Upgrade key: EEEE-FFFF-GGGG-HHHH


③ License Registration

   -> Enter email:

   -> Enter license key: AAAA-BBBB-CCCC-DDDD


④-① Upgrade registration in Basic registration status

      -> Enter upgrade key: EEEE-FFFF-GGGG-HHHH


④-② Upgrade from free version

      -> Enter email:

      -> Enter license key: AAAA-BBBB-CCCC-DDDD

      -> Enter upgrade key: EEEE-FFFF-GGGG-HHHH