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Customer Service

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GOM Player

The program freezes after playing a movie.


The most likely cause is the codecs installed on your system.

In [Control Panel > Add or Remove Programs], uninstall all codecs.

Then, play a movie and see if the problem has been solved. If not, press Ctrl+F1 while playing a movie.

On the Playback Info tab, click “Copy to clipboard” and send an enquiry form to us.