|E-mail error message when registering a license or coupon|
If you receive an email error message when registering your license or offer, please note the following:
The license does not match the email you purchased
When registering a license, you must enter the same as the e-mail address you entered when purchasing.
Please check that you did not enter a different email address.
The email address is formatted as 'UserID@domain name' as shown below.
If you do not match the email address format, you will not be able to register the license,
so please check that you entered it correctly.
In case that you enter e-mail address classifying capital and smaller letters when purchasing our software,
you have to enter it in the same way when registering the license of GOM cam.
For example, if your email address is email@example.com, please also enter firstname.lastname@example.org when registering your license.
When you see an error message although entering your e-mail correctly registering your license,
please check your e-mail address as well as upper/lower case.